Crack Interview

Refund Policy

Last updated: 13 October 2026

Digital products: Because our guides and templates are delivered electronically and can be accessed immediately, payments are generally non-refundable once delivery has begun.

When we can help

We will review requests where you were charged but did not receive the purchased files, received an incomplete or technically inaccessible file, or were charged more than once for the same order. If a technical issue cannot be resolved, we may provide a replacement or refund at our discretion and as required by applicable law.

How to request support

Email support@crackinterview.shop within 7 days of the transaction. Include your name, order ID or payment reference, the email used at checkout and a description of the issue. Do not send full card numbers, CVV or passwords.

Processing

We generally respond within 2 business days. Approved refunds are initiated to the original payment method through the payment provider. The time for the credit to appear depends on your bank or payment provider.

Duplicate or unauthorised payments

Contact us promptly if you see a duplicate charge or believe a payment was unauthorised. We may ask for transaction details needed to investigate while avoiding sensitive payment credentials.

Policy updates

We may update this policy when our products or payment processes change. The current version is always available on this page.

Need help with an order? Email support@crackinterview.shop.